Get more out of your IT with Premier Tech
Managing the day-to-day requirements of your business’s IT operations, while also finding time to maximise existing technologies or introduce new ones for automation and streamlining, can be a challenge.
Engaging Premier Tech means having us onboard as your Technology Success Partner. We become the IT department and team of consultants you need working alongside you to make your business better with technology. All accessible and available to you at a reasonable fixed fee.
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Customers that have made the switch to Premier
What makes Premier different?
We have a proven approach to managing IT that puts time and productivity back into the businesses we work with. With this approach, and our 20+ years of experience, we believe that the current problems you’re seeing will be reduced or completely eliminated, and you will see a difference in 6 months. That’s our guarantee.
The Premier Care approach trumps the run-of-the-mill “break-and-fix” Managed IT Services model.
ANALYSE
On top of providing superior response and resolution times, we periodically analyse recurring IT issues, identify the root cause of them and propose solutions to mitigate them! This helps reduce the number of IT issues that occur.
STABILISE
We design and consult with you on how we can remediate recurring issues and transition your business from a reactive to a stable state. You get full transparency and when you approve these projects, we manage our in-house resources to implement them.
STRATEGISE
Your very own CIO will work with you to develop a technology strategy, roadmap and budget designed to support your business now and in the next 12, 24, 36 months. This spans from unlocking more functionality out of existing technologies to implementing new ones to automate repetitive tasks and more. Anything that touches the internet is within scope.
We become the IT department and team of consultants you need working alongside you to make your business better with technology
Support
- Help desk support and advice for your IT related issues
- Unlimited remote & phone support
- On-site support
- 3rd party liaison for your internet, site-to-site connections, phone systems and software applications
- Minor moves, additions and changes
Proactive Management
- Dedicated IT Manager
- Risk and Technology Assessments
- 24/7 Electronic System Monitoring
- Managed Endpoint detections, response and Security Operation Centre
- Anti-virus & Anti-spam Tools
- Backup Success Monitoring
Consultancy
- Dedicated Chief Information Officer
- Strategic Technology Roadmap
- Technology & Risk Reporting and Advisory
- Microsoft Licensing Recommendations
- Cyber Security Consultation
- Executive Management Reporting
- IT Policies
What others have to say
We’ve helped hundreds of businesses make their IT and technology work harder for them.
Making it simple, making it work for us
Premier IT have been an invaluable business partner for over 10 years. Response times to tickets have always been exceptional, even out of business hours, and their monthly Executive Report gives us a clear, concise health check on our IT systems. Premier have assisted us in navigating the often bewildering world of IT, by making it simple, and making it work for us.
David McNally
General Manager, Glenroy RSL
Allowed us to focus on our strategic growth
Acquiring new venues used to present many challenges for us, but working with Premier has allowed us to focus on our strategic growth objectives and no longer worry about the operational logistics of deployment. Premier also provides a transparent and reasonable cost model which allows us to predictably forecast IT costs ahead of acquisition. They then manage the ongoing support for venue staff and head office, further freeing up time for us to plan the way ahead.
Barry Maitland
CIO, Australian Venue Co.
Improved beyond recognition
The level of IT Supports our users are experiencing and the general performance of all our infrastructure has improved beyond recognition. This is, in no small part, due to the commitment and support of Premier and in particular the flexibility and dedication that you and your staff have shown.
Andrew Wright
IT Director, Japara
Understood our underlying business objectives
From the outset your team showed tremendous ability to understand our underlying business objectives which you then translated into an effective IT strategy. I was able to confidently move forward with the strategy without knowing all the technical ins and outs as the outcomes were clearly discussed in simple terms I could understand.
Andrew Woodhouse
Operations, Manager, Styleprint
Delivered our expected outcomes
I would like to thank you and the Premier team for your help with the opening of the new Prospect Cinema. From the outset, the Premier team was easy to work with and helped us to understand and identify our technical and IT business needs and objectives. With your assistance, despite the hurdles placed in our way, we managed to deliver our expected outcomes – and on time no less! We truly appreciate your professional nature and can-do attitude and are looking forward to working with you on the next project.
Karen Karpinski
State Manager, Palace Nova
50% Drop in support tickets in 3 months
We engaged with Premier to rebuild and migrate our old servers to a new cloud environment. The result was a 50% drop in reactive support tickets in three months. A great result!
Stas Skrypnik
ICT Manager, DPV Health Ltd
20+ Years of experience serving businesses across a range of industries
Education
Healthcare
Legal
Financial Services
Manufacturing
Retail/Ecommerce
Hospitality
Business Services
Mining
Not For Profit
FAQs
Are you locally based?
What type of businesses do you work with?
What’s the engagement model?
What is your full catalogue of services?
- Proactive Maintenance Programs
- Help Desk
- Digital Transformation
- AI & Automation Consulting
- Managed Cybersecurity Services
& more